Artikl 3D Printer (M1S) Trouble Shooting
Extruder Temperature & Heating1. Extruder temperature shows above 300°C• Reason: Thermistor short circuit or a motherboard failure.• Troubleshooting: * Check whether the thermistor wire is crushed or the two wires are short-circuited.Re-plug the thermistor connection wire.If replacing the thermistor still does not solve the problem, replace the motherboard.2. Screen shows "heating failed"• Reason: The wiring of the heating tube is loose or detached.• Troubleshooting: * Check if the wiring of the heating tube is loose.Tighten the contact between the cable and the port.If the problem cannot be solved, replace the heating kit.
Extruder Feeding & Extrusion3. The extruder does not feed filament (Motor does not rotate)• Reason: Loose motor wiring or an internal motor failure.• Troubleshooting: * Re-tighten the motor wire and test the machine again.If it still does not rotate, contact after-sales personnel for resolution.4. Motor rotates but the wire feed wheel does not rotate
Extruder Feeding & Extrusion3. The extruder does not feed filament (Motor does not rotate)• Reason: Loose motor wiring or an internal motor failure.• Troubleshooting: * Re-tighten the motor wire and test the machine again.If it still does not rotate, contact after-sales personnel for resolution.4. Motor rotates but the wire feed wheel does not rotate
- Reason: The top/grub screw of the feed gear is not locked.
- Troubleshooting: * Tighten and lock the top/grub screw on the feed wheel.
5. Filament cannot be extruded• Reason: This can be caused by three distinct issues:Nozzle temperature setting is too low.The filament is tangled or bent.The nozzle is blocked.• Troubleshooting: * For low temperature: Adjust the settings to the recommended printing temperatures (200–220°C for PLA; 225–230°C for TPU).For filament path: Pull out the filament, straighten it, and reload it.For blockage: Heat the printer to 230°C and use the provided needle to clear the 0.4mm hole at the end of the nozzle, or replace the nozzle.
Hot Bed (Printing Platform)6. Hot bed temperature shows -14°C• Reason: The hot bed thermistor is short-circuited, damaged, or loose.• Troubleshooting: * Check whether the thermistor is damaged or loose.Re-plug the thermistor connection line.If the thermistor is damaged, contact after-sales personnel.7. Hot bed temperature shows above 300°C
Hot Bed (Printing Platform)6. Hot bed temperature shows -14°C• Reason: The hot bed thermistor is short-circuited, damaged, or loose.• Troubleshooting: * Check whether the thermistor is damaged or loose.Re-plug the thermistor connection line.If the thermistor is damaged, contact after-sales personnel.7. Hot bed temperature shows above 300°C
- Reason: The thermistor is short-circuited or the motherboard is faulty.
- Troubleshooting: * Contact after-sales personnel for a solution.
8. Extruder head or hot bed heats up automatically upon power-on
- Reason: Generally caused by a motherboard problem.
- Troubleshooting: * Do not attempt to print. Replace the motherboard or contact after-sales personnel directly.
9. Shaking of the hot bed• Reason: The machine fell/vibrated during transportation, or experienced wear from long-term use.• Troubleshooting: * Remove the Mylar sheet first.Tighten all the fixing screws on the aluminum base plate.
Stepping Motor & Limit Switches10. Motor is jammed, makes abnormal sound, and does not work• Reason: This can be caused by physical obstructions, an active limit switch, or wiring/motor failure.• Troubleshooting:Check whether the hot bed or printer is physically stuck by a cable.Check whether the limit switch is accidentally pressed and stuck in the open state.Test the wiring: Unplug a working motor line and plug it into the non-working motor. If it works, the original motor line is bad; contact after-sales to replace the line.Test the motor: If the motor still fails to work with a proven good line, the motor is damaged. Replace the motor.11. Print head keeps moving forward and grinds/makes a stuck noise after hitting the limit switch during zeroing• Reason: Limit switch failure.• Troubleshooting: * Check if the limit switch is normal and re-plug its connection line.Verify via swap: Unplug a normal limit switch line and plug it into the abnormal limit switch. If the switch is confirmed broken, contact after-sales personnel directly.
Screen Display12. The screen does not show (LCD is black)• Reason: Power supply, motherboard, or display defect.• Troubleshooting: * Use a multimeter to measure the voltage of both the Power Supply and Hotend terminals on the motherboard.If Power Supply is 0V: Replace the power supply (if 24V, the power supply is fine).If Hotend is 0V: Replace the motherboard or power supply (if 24V, the motherboard is fine).If both read 24V but screen is black: Replace the LED display.13. Screen crash• Reason: Data transmission delay, external signal interference, loose wiring, or firmware bugs.• Troubleshooting: * Try pressing the screen to see if it responds.Check for damaged wiring or a bad connection; firmly re-insert the screen wiring.Reinstall the firmware.If unresolved, contact after-sales to replace the motherboard.
Data Reading & Connectivity14. The SD card or card reader does not work• Reason: Faulty SD card, corrupted file system, loose slot, or motherboard failure.• Troubleshooting: * Try using a different SD card or format the current SD card.Check if the card slot is physically loose.If a computer can read the card normally but the printer cannot, apply for a motherboard replacement.15. No response after inserting the SD card, or files cannot be found• Reason: Minor data glitch, bad contact points, or motherboard failure.• Troubleshooting: * Refresh, reload, or format the SD card.Wipe the metal contact points of the SD card with an eraser.If a computer reads it fine, apply to change the motherboard.16. USB cable cannot work• Reason: Corrupted driver file, computer compatibility issue, bad cable, or motherboard failure.• Troubleshooting: * Uninstall the motherboard driver files and try again (contact after-sales for specific methods).Plug into a different computer.Replace the USB cable.If it still fails, contact after-sales to replace the motherboard.
Control Box17. Main board problem
Stepping Motor & Limit Switches10. Motor is jammed, makes abnormal sound, and does not work• Reason: This can be caused by physical obstructions, an active limit switch, or wiring/motor failure.• Troubleshooting:Check whether the hot bed or printer is physically stuck by a cable.Check whether the limit switch is accidentally pressed and stuck in the open state.Test the wiring: Unplug a working motor line and plug it into the non-working motor. If it works, the original motor line is bad; contact after-sales to replace the line.Test the motor: If the motor still fails to work with a proven good line, the motor is damaged. Replace the motor.11. Print head keeps moving forward and grinds/makes a stuck noise after hitting the limit switch during zeroing• Reason: Limit switch failure.• Troubleshooting: * Check if the limit switch is normal and re-plug its connection line.Verify via swap: Unplug a normal limit switch line and plug it into the abnormal limit switch. If the switch is confirmed broken, contact after-sales personnel directly.
Screen Display12. The screen does not show (LCD is black)• Reason: Power supply, motherboard, or display defect.• Troubleshooting: * Use a multimeter to measure the voltage of both the Power Supply and Hotend terminals on the motherboard.If Power Supply is 0V: Replace the power supply (if 24V, the power supply is fine).If Hotend is 0V: Replace the motherboard or power supply (if 24V, the motherboard is fine).If both read 24V but screen is black: Replace the LED display.13. Screen crash• Reason: Data transmission delay, external signal interference, loose wiring, or firmware bugs.• Troubleshooting: * Try pressing the screen to see if it responds.Check for damaged wiring or a bad connection; firmly re-insert the screen wiring.Reinstall the firmware.If unresolved, contact after-sales to replace the motherboard.
Data Reading & Connectivity14. The SD card or card reader does not work• Reason: Faulty SD card, corrupted file system, loose slot, or motherboard failure.• Troubleshooting: * Try using a different SD card or format the current SD card.Check if the card slot is physically loose.If a computer can read the card normally but the printer cannot, apply for a motherboard replacement.15. No response after inserting the SD card, or files cannot be found• Reason: Minor data glitch, bad contact points, or motherboard failure.• Troubleshooting: * Refresh, reload, or format the SD card.Wipe the metal contact points of the SD card with an eraser.If a computer reads it fine, apply to change the motherboard.16. USB cable cannot work• Reason: Corrupted driver file, computer compatibility issue, bad cable, or motherboard failure.• Troubleshooting: * Uninstall the motherboard driver files and try again (contact after-sales for specific methods).Plug into a different computer.Replace the USB cable.If it still fails, contact after-sales to replace the motherboard.
Control Box17. Main board problem
- Reason: Internal component failure.
- Troubleshooting: * Replace the motherboard (refer to the official after-sales video or contact support).
18. Cannot turn on the machine• Reason: Disconnected power source or loose internal wiring.• Troubleshooting: * Check whether the power cord is securely plugged in and the power switch is turned ON.Check whether the connection between the motherboard and the power supply is loose; tighten the terminal screws if necessary.
Bed Adhesion19. The filament doesn't stick to the hot bed• Reason: This can be caused by three separate factors:Nozzle is too close to the bed (blocking plastic from extruding).Printing temperature is too low for the specific filament brand.Extruder mechanism failure (loose grub screw or loose motor connection).• Troubleshooting: * For nozzle height: Adjust the Z-offset value slightly higher.For temperature: Manually feed the filament; if it won't extrude, try increasing the print temperature.For extruder: Check if the grub screw on the extruder gear is loose (if loose, it fails to grab the filament). Ensure the extruder motor cable is connected properly.
Bed Adhesion19. The filament doesn't stick to the hot bed• Reason: This can be caused by three separate factors:Nozzle is too close to the bed (blocking plastic from extruding).Printing temperature is too low for the specific filament brand.Extruder mechanism failure (loose grub screw or loose motor connection).• Troubleshooting: * For nozzle height: Adjust the Z-offset value slightly higher.For temperature: Manually feed the filament; if it won't extrude, try increasing the print temperature.For extruder: Check if the grub screw on the extruder gear is loose (if loose, it fails to grab the filament). Ensure the extruder motor cable is connected properly.
Written by Support Artikl