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Refund policy

Our Promise

At Artikl, we stand behind the quality of our products. While we do not offer general returns or refunds, we do provide replacements for defective or damaged items under our evaluation process.

Replacements & Evaluations

If your product arrives defective, damaged, or incorrect, please contact us at hello@artikl.co within 30 days of receiving your order.

  • Our team will evaluate your claim based on photos and proof of purchase.

  • If the issue is approved, we will replace the item with a new one at no additional cost.

  • If a replacement is unavailable, we will issue a store credit for the product value (tax included, shipping excluded).

Note: Damage caused by accidental handling, misuse, or normal wear and tear is not covered under this policy.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How to Start a Claim

  1. Email hello@artikl.co with your order number, photos, and a short description of the issue.

  2. Our team will review and confirm if the claim qualifies for replacement.

  3. Once approved, we’ll provide further instructions for processing your replacement or store credit.

Exclusions

  • Sale/clearance items and gift cards are final sale and not eligible for warranty or replacement.

  • Custom or personalized items cannot be replaced unless defective.

  • Items damaged from improper use or normal wear and tear are excluded.

Refunds

Artikl does not issue refunds for change of mind or preference.
Approved defective claims will be resolved by replacement first; if replacement is unavailable, store credit will be provided.

Our Warranty

All Artikl products are covered by our limited lifetime warranty, except items containing a power bank (covered by a two-year warranty).
To qualify, please register your product within 30 days of purchase and retain proof of purchase on https://artikl.co/pages/warranty .

Warranty covers defects in materials or workmanship only. Customers are responsible for shipping fees for all warranty or replacement requests.

 

You can always contact us for any return question at hello@artikl.co.